Grievance Redressal
Dedicated support for resolving your concerns and complaints
📞 Quick Grievance Contact
Our Commitment
Sadha Research (SEBI Registration No: INH000022154) is committed to providing excellent service and maintaining the highest standards of client satisfaction. We have established a comprehensive grievance redressal mechanism to address and resolve any concerns or complaints from our clients in a timely and fair manner.
Types of Grievances
We handle various types of grievances including:
Service Related
- • Delayed or missed recommendations
- • Quality of research reports
- • Technical issues with platform
- • Customer service concerns
Billing & Payment
- • Billing discrepancies
- • Unauthorized charges
- • Refund requests
- • Subscription issues
Compliance Issues
- • Regulatory violations
- • Mis-selling of services
- • Unauthorized transactions
- • Data privacy concerns
General Concerns
- • Communication issues
- • Policy clarifications
- • Account access problems
- • Other service concerns
How to File a Grievance
Step 1: Initial Contact
We encourage you to first contact our customer support team for immediate assistance:
- Email: support@sadharesearch.com
- Live Chat: Available on our website during business hours
Step 2: Formal Grievance Submission
If your concern is not resolved through initial contact, please submit a formal grievance:
Required Information:
- Full name and contact details
- Client ID or subscription number
- Date and time of the incident
- Detailed description of the issue
- Supporting documents (if any)
- Expected resolution
- Previous communication reference numbers
Submission Methods
grievances@sadharesearch.com
📝 Written Application
Mail to our registered office address
🌐 Online Form
Available on our website
Resolution Process
📋 Process Timeline
Escalation Matrix
| Level | Authority | Contact | Timeframe |
|---|---|---|---|
| Level 1 | Customer Support Team | support@sadharesearch.com | 0-2 days |
| Level 2 | Grievance Officer | grievances@sadharesearch.com | 3-7 days |
| Level 3 | Senior Management | management@sadharesearch.com | 8-15 days |
| Level 4 | SEBI Complaints | scores.sebi.gov.in | External escalation |
Grievance Officer Details
Designated Grievance Officer
Name: Mr. Aditya Mishra
Designation: Chief Research Analyst & Compliance Officer
Email: grievances@sadharesearch.com
Available: Monday-Friday, 9:15 AM - 3:30 PM IST
Office Address
Building No 15, Ground Floor,
BMR Layout, 2nd Phase,
Lake View Apartment, Medaha,
BANGALORE, KARNATAKA, 560049
India
External Grievance Channels
If you are not satisfied with our resolution, you may approach:
SEBI Complaints Redress System (SCORES)
Online platform for filing complaints against SEBI registered entities
Website: scores.sebi.gov.in
Email: sebi@sebi.gov.in
Phone: 1800-22-7575 (Toll Free)
Investor Grievance Portal
For investment related complaints and disputes
Website: igrs.sebi.gov.in
Arbitration: Available for eligible disputes
Mediation: Alternative dispute resolution
Our Commitment to Resolution
We are committed to:
- Fair and impartial investigation of all grievances
- Timely resolution within specified timeframes
- Clear communication throughout the process
- Implementing corrective measures to prevent recurrence
- Maintaining confidentiality of all grievance information
- Continuous improvement of our services based on feedback
Record Keeping
We maintain detailed records of all grievances for regulatory compliance and continuous improvement:
- All grievances are logged with unique reference numbers
- Monthly reports are submitted to SEBI as required
- Trends and patterns are analyzed for service improvement
- Records are maintained for the prescribed regulatory period
🚨 Emergency Grievances
For urgent matters requiring immediate attention (unauthorized transactions, security breaches), contact us immediately at sadharesearch@gmail.com with "URGENT" in the subject line.